FAQ’s
We want you to be completely satisfied with your purchase from Nelam. If for any reason you are not happy with your order, you may return it within 30 days for a full refund or exchange. Please refer to our Returns & Exchanges page for more information.
You will receive an email with your order and additional details.
Yes, restrictions apply.
Varies on your item.
Please reach out to inquire.
All products listed on our website are in stock and available for purchase. If a product is out of stock, it will be marked as "Sold Out" on the product page.
Credit/debit cards/paypal and pending on country other methods of payment are accepted.
Yes, cost varies.
You can contact our customer service team through email (support@grandorstore.com). Our customer service hours are Monday-Friday, 9am-5pm EST. We strive to respond to all inquiries within 48 hours.
Yes our products are authentically sourced.
If you need to make any changes or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make any changes.
Some of our products can be customized, such as choosing a different fabric or finish. Please contact our customer service team for more information on customization options and pricing.
You can sign up for our newsletter to stay updated on new products, promotions, and exclusive discounts. You can also follow us on social media for the latest updates and inspiration.
We love hearing from our customers! You can leave a review for a product on its respective product page. Your feedback helps us improve our products and services for future customers.